At the Imperial Hotel in Fort William we value your feedback very highly. We take traveller reviews very seriously and use this information to ensure that all guests have a most enjoyable stay with us and to assist us in exceeding customer expectations . We are also rigorously assessed for quality of guest service on a very regular basis.
The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we fall short in our pursuit of 100% guest satisfaction, we hope that our pro active approach in dealing with customer feedback demonstrates our continuing drive to improve the guest experience
Rooms are good big enough decent size tv for hotel room big bathrooms and food is brilliant not had a bad meal yet and stayed over 11 nights Gary the bar man gives brilliant service allways on hand with another drink when your finished with your last one.
Had 2 nights here last weekend,lovely hotel, perfect setting nice and near all the shops, bars etc. We had room 40 which looked out over the water and was very nice. The food was really nice and the service was very quick. Best thing about the place was the staff, they are all lovely, so helpful and they really are a credit to the place, Mr Manager take note your staff are excellent.
Spent one night here and was impressed with the friendly, polite staff. The level of cleanliness was noticeable too and should be praised as have experienced the opposite during our week in Scotland. The four poster bed was an unexpected surprise but very nice as was the large bathroom. Highly recommended! One more thing…the haggis pakoras served in the bar were excellent!!